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Complaints policy – At The Oaks we always strive to promote positive relationships amongst pupils, parents, staff, governors and neighbours within our community. However, we acknowledge that there may be times when individuals wish to communicate a dissatisfaction or concern connected to the school. In the vast majority of these occasions, concerns can often be easily resolved by talking to class teachers, admin staff, our pastoral manager or the headteacher. Following talking to school staff, if you are not satisfied with the outcome, please refer to our complaints policy below.